2 Messages
Where to email a serious complaint to?
I had an Xfinity salesperson outright lie to me and you should want to know about this. I have talked to multiple agents since then but this has caused some serious problems and I have spent 14 solid hours trying to get things sorted out.
Someone high up should want to know about this...
XfinityChelseaB
Official Employee
•
1.6K Messages
28 days ago
Hello @user_g73x0x, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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