Where is the President of the company and or corporate, My services were terminated indefinitely in Dec 2024 barely after 2 1/2 weeks.

I am writing to formally dispute about the service termination and billing issues I have encountered with Xfinity Mobile. I have had a few hiccups here and there with Xfinity but I always tried to keep them on a good pathway because I have appreciated the service I was bestowed under. But to have your phone services terminated indefinitely, when you did not even suggest doing so( not once but twice). Xfinity has this dysfunctional trait where they are the power of attorney and go make big decisions with your account, but never cc: you the customer, or give you heads up. 

Below is a detailed timeline of the events:

• November 18, 2024: I faced a difficult decision between paying my Xfinity bill and replacing my broken iPhone due to financial constraints.
• November 23, 2024: My iPhone was stolen on my birthday, which I promptly reported.
• December 5, 2024: I paid a significant portion of my past due balance online but noticed my service was not reactivated. I then visited an Xfinity store, where I was informed that my services were terminated indefinitely, and the payment was applied to a phone balance without reactivating my service.

Despite my efforts to resolve this issue through chat and in-store visits, I was informed that reactivation is only possible by reapplying and paying the outstanding balance. Moreover, an unauthorized charge of $188 was taken from my account without consent, which I attempted to cancel through my bank.

I requested a refund of the $80 paid on December 5 and the $188 unauthorized charge soon after. Additionally, I was awaiting from Xfinity a formal explanation for the untimely service termination and why my payments did not result in reactivation as expected. Nothing was ever resolved . I cant get in contact with anyone as quickly as needed and some of the live reps do not know what they are doing.