Visitor
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1 Message
WHERE IS THE LOYALTY
Been a customer for 46+ years. Bill went up $32 again. I went online to make changes. I was amazed to see 3 internet offers. I am currently paying $113 a month for 800 Mbps. It was offering 1 GIG for 5 years for only $60 a month. I jumped on that. Unfortunately when I put it in my cart, it jumped to $110. I opened the chat. Reference Number: [Edited: "Personal Information"]. The agent gave me the same offers that included the $60 but when he went to set it up he could not get the rate either. I am so tired and frustrated. Every year or two I have spend an hour on the phone or chat trying to fight for a fair rate. You would think after 46 years this would not be. I feel you cater to new customers. What about your LOYAL customers? Tried again through FB messanger.
XfinityJoe
Official Employee
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1.1K Messages
5 days ago
Hi there @scoopypoopy we would be happy to review your account with you.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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