Where is the help

Ready to dump Comcast

Xfinity Comcast
I am a Diamond member.
Over 25 years of continuous loyal subscriber both internet and cable TV service.
My problems with connection and low bandwidth reception gradually increased to the point of scheduling an appointment to have a Technician come to my home and diagnose my issue. The first call and appointment resulted in no communication and no change in the service.
My second call and appointment in September 2003 resulted in the Technician diagnosing a bad underground cable from the junction box to my house.
An appointment was scheduled to have this cable replaced .
Text from Xfinity Oct 22, 2003

Hi, Xfinity Assistant here. 
 

Before we can get to work on burying your Xfinity cable line, I need you to verify some info
 

Follow this link to verify now: https://t.xfin.me/96F1DA6

 This scheduled replacement was cancelled and rescheduled 3 times.
The cable was finally replaced on January 23, 2024.
Between August 2023 and March 2024 there were many calls and online chats between myself and Comcast service Agents.
I continued to pay my bill during this period of service outage to prevent further delay and avoid disconnection.
I was assured multiple times by Comcast service staff that my account would be credited for payments and charges during this period . Today as it stands my bill has increased to $727.80 Due April 8th.
My bill has multiplied instead of being credited for payment made during the past 8 months.
This situation has caused me more stress and anxiety than any time I have ever experienced with any company .
Obviously Comcast thinks that they can run their business this way and their customers will pay whatever they charge.
But this has now become a challenge to get this situation resolved.
I will do everything possible to make this issue a priority.
Below are copies of texts and modem data speeds from the last 9 months.