where is the direct message?

Question

Is direct messaging still an option to escalate an issue?  The button no longer exists and the link provided in another post no longer works.  I have no interest in wasting a 3rd day speaking to somebody on the chat.  I would also prefer not to have to go into a retail store and be pressured to sign up for xfinity mobile.  twice I have been promised an xpod was being sent.  Twice I have wasted an afternoon trying to find out where it is or even why I did not receive a confirmation of the case.  I just get told it was 'accidentally' cancelled due to 'some glitch in the system'.  How does one actually get support from xfinity these days?

XfinityBillie · Accepted Answer

user_6coctq Direct messaging is still an option, and our team would love to look into what's happening with the xFi Pod for you. I understand how frustrating it can be to have to reach back out. You'll want to send a DM to Xfinity Support with your full name and address to get started. I understand you aren't finding the option to DM though. You should see, in the upper right hand corner, a notification bell and to the left of that should be the message icon. Just to confirm, you are logged in and do not see the message icon?

EG · Answer

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Customer Service

user_6coctq

where is the direct message?

XfinityBillie

EG

EG

New to the Community?