Thanks for reaching out to us, I'll be happy to assist you with your expired prepaid MasterCard. Just send me a direct message including your first and last name and your complete service address.
Here's the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
There should be, you may have to clear the caches and cookies on your device or try a different browser
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I did just see your direct message come through. I will be happy to assist you by direct message now, thank you.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_356x27 We can help with that. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityOrlandoM
Official Employee
•
2.7K Messages
3 months ago
@user_vbwqfz
Thanks for reaching out to us, I'll be happy to assist you with your expired prepaid MasterCard. Just send me a direct message including your first and last name and your complete service address.
Here's the detailed steps to direct message us:
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user_vbwqfz
Visitor
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2 Messages
3 months ago
There is not a direct message icon at top right.
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user_356x27
Visitor
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2 Messages
5 hours ago
What does the DM icon look like?
2
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