Where is my Xfinity Rewards Free Bluetooth Speaker?

@XfinityJosephA​ Good question. I believe just after the new year. I got a card in the mail with the invite. Problem is there is no confirmation email with a date. The only acknowledgement was the graphic I attaching that says "claimed"

@untkay​ Isn't there a way to check the record on your end ? Don't you have access to that data?

Gotcha, thanks for the clarification on that! We will be glad to take a look at this in more detail but will need to obtain some of your personal information. To get started, please use the chat icon in the upper right to enter Direct Messaging. From there, go ahead and compose a new message to "Xfinity Support" and send us a message with your name and address. 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Please let me know if you have any questions or run into any problems. 

ok i followed your instruction and sent the message. waiting for answers 

@untkay​ I'm sorry to hear the trouble you're going thru.  I really don't know if you would get the speaker or not.  Reason being that I and many other customers are experiencing similar issues.  We were promised a $300 visa gift card for either signing up new internet service or signing up new xfinity mobile.  And none of us got the gift card.  We all tried contacting xfinity and they just sent us to another department.  Never got a straight answer.  I pretty much give up hope on it.  It feels like this is just a scam that they are trying to get as many people to sign up service and screw them later.  This is some serious deceptive business practices.  

I also received an email similar to the one you received on 2/8 (different ship date). I requested my speaker on 12/29.

We're sorry you have not yet received your Xfinity Rewards Holiday Gift. Due to supply chain issues, the shipment of your item has been delayed. Your gift is scheduled to ship the week of March 28, 2022.

I received a phone call (2/9) from customer service about the rewards speaker just to make sure I received any updated information. It sounds like Xfinity is trying to make sure we are informed as much as possible.

did you all receive the messages at your comcast email accounts?

Thank you for your email address. I apologize, I do not quite understand what you are asking. Did you send information to a comcast email account or what do you mean by " did you all receive the messages at your comcast email accounts?"? 

I am asking the members who received notices about the free speaker if they were notified at their individual accounts via comcast email services

@bm49 Thank you for reaching out about the Bluetooth Speaker. I can understand the frustration this has caused. Due to shipping delays, the speakers did not ship within the standard 8 week time frame. The speakers are due to ship out on March 21st. Once they have shipped you should receive it within 7-10 days 

Ok today is March 21. I have been waiting all year. lets see what happens

still waiting here again

Hello, @untkay_abialay, thank you for letting us know.  We would be happy to investigate the delay further. Please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Please let me know if you have any questions or run into any problems. 

Good afternoon! Thank you for taking the time out of your day to reach out to the Digital Care Team here through peer-to-peer chat. We deeply appreciate it, and we know that your time is valuable; we will do everything in our power to address and resolve any questions or concerns you may have today. Let's get started!

I would be happy to find out what is going on with your BT speaker! I know you have been waiting a very long time! To get started, may I have your first and last name and complete service address, please?

Oh, no! Thank you for bringing this to our attention through our Forums, and thank you for your patience while awaiting our response. I understand that you placed an order to receive one of your rewards that you qualified for, and you have yet to receive it. I can totally imagine the inconvenience behind this, and I will be happy to look into this for you. Rest assured; you're with the pros, and our Digital Care Team is here, every step of the way! 

Before we begin, can you please send us a private message, including your full name, and your full address? You can do so, by clicking on the chat icon, in the top right hand corner of your screen, and once you click on that icon, you should be able to search "Xfinity Support", which should then give you the ability to send us a message. Thank you in advance, and I look forward to speaking with you! 

Even after logging in, the "xifinity support" area won't allow me to type anything, to send my information to you. 

I'm sorry to here you are having issues when trying to reach out to us here. Are you getting any error message? Have you tried to clear your cookies and cache?         

Hello there! Thank you so much for reaching out to us today! We'd be so happy to address these service concerns, and we appreciate your patience. We are very sorry for any logistical delays in getting this Xfinity Reward to you, and would love to help address this issue with you 1-1. 

To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

Hi BruceW - What location is the shipment from and the weight? I have two shipments listed from UPS. The labels were created on 3/8/22, the weight is 3#, and the location is from SWEDESBORO, NJ. Maybe this is my speaker, even thought I did receive an email from Xfinity that the speaker would ship the week of 3/28/22 (nothing yet per UPS My Choice).

Hey there @untkay Wee are so glad that you've received your speaker! Thank you also for your patience as we worked through those shipping delays. If you have any issues with this device, please reach out and let us know as soon as you can. We'll always be her for you with whatever you need. 

Hello @ooru56n thank you for taking the time to reach out to us on our community forums. We dearly apologize for the shipping delays. Could you please send our team a direct message with your full name and full address? Our team would love to take a deeper look at your Bluetooth speaker's estimated shipping week.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Hi there! Our team can help. To get started, can you please create a new public text submission without your account information?  Doing so will auto-open a ticket in our system, and we can get started on your request. 

Hello @user_9f8f84, and sorry to hear about the delay in getting your speaker. I would be happy to check in with our rewards department for you to see the status of it arriving to you. Can you send us a private message with your full name, name of account holder (if different), and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!