Well, apparently I’m not the only one that still hasn’t received the XB8 modem.

I have been waiting for weeks to receive an XB8 modem. The first time I was told I would receive one, I was sent an XB7 (which I already have). Called back and was told the previous agent shipped the wrong one but that I would definitely receive the correct XB8 in another 3-5 business days and that this agent would call me back to confirm once it ships. No call back. Second delivery arrives and it’s ANOTHER XB7. Called back AGAIN, was bounced around, and finally spoke to Anthony. We also discussed the spotty WiFi coverage in my house and he said he would ship the correct XB8 modem plus an xFi pod. A few days later, UPS delivers the xFi pod. Still no XB8. I call AGAIN. This time I’m told that the previous agent didn’t use the correct code for the XB8 and that she would overnight the correct router to arrive on Saturday. On Saturday, I went to my local xFinity store to return the two erroneous XB7 modems. I explained the struggles I’ve been experiencing to the in store agent and asked him to confirm the shipping info as I never received any tracking info. He read the notes and said that it should arrive but that he couldn’t see the tracking info either. Nothing arrived on Saturday. I called on Sunday asking what happened to the delivery that I was supposed to receive the day before. This time I’m told that ALL of the other agents that I’ve spoken to were wrong and that the XB8 isn’t even available yet. This agent suggested that I should check back IN A FEW MONTHS. I asked the agent to please escalate this issue to ensure that everyone I’ve spoken so far is educated on the status of the XB8. Following that call, I received the text message survey asking for 0-10 feedback on my most recent experience. I reply with 1 (I would have said 0 but internet service is a required utility, even if it’s with a lousy provider). Then the follow up question asked if they resolved my issue. I replied with NO. On Monday, I received a call from an advisor asking for more information regarding the feedback I left. I went through the timeline of recent events and expressed my frustration and disappointment. The advisor apologized many times and guaranteed she would make it right by having the correct XB8 modem shipped in 3-5 days. She also said she would call back to confirm once it ships. Still no call. Still no tracking info. Still no XB8 modem.

I am absolutely fed up at this point. I’m tired wasting my time calling to find out what’s going on with the XB8. And I’m tired of paying for 1,200 Mbps service for several months and being lucky if I see half that speed.