user_qcs8vf We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. The Loyalty Discounts that are being offered are for select customers that are about to have a promotion end. The discount will be added to your bill automatically once your current discount ends as long as you stay in the same service plan. If you recently repackaged your services into a new plan, the Loyalty Discount will not apply.
Our team can take a look and provide some assistance. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://comca.st/3EqVMu7 Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it See https://comca.st/3KQF8q9 for an example.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
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114.2K Messages
26 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMartyR
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2.6K Messages
26 days ago
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