Hpitman's profile

New Poster

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1 Message

Wed, Dec 23, 2020 11:00 AM

WHERE IS MY LINE BURIAL?

I am emailing because I have gone over 3 months without internet access. I made an xfinity account back in October and have been waiting for my line burial ever since. I've had 2 technicians come to my house to attempt to install a temporary line, however that's not possible because of the location. I had an appointment for a line burial on November 27th which was canceled due to lack of a permit. When I called to reschedule I was told I had been put on the bottom of the list again. My yard has been sprayed since October and still nothing.

I am a student who had to put my schooling on hold this semester because of this. My partner works from home and is at risk of losing his job. On top of all this I was hoping to have internet by Christmas so I could video call my family who live outside of the country.

I am more than beyond done with this and ready to try another internet provider if this can't be resolved in a timely and professional manner.

Hope this email finds you well and I look forward to hearing your solution.

Responses

Official Employee

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2.5K Messages

6 m ago

Hi, Hpitman. This is both frustrating and concerning. We would like to see what we can do about this. Please send me a PM with your first and last name, so we can assist you from there. Thank you!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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