Visitor
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1 Message
Where is my gift card? This is a scam
I was promised a 200 dollar visa gift card when I got this internet service and when I checked my status it said disqualified because of change in plan. I have never changed my plan and it shows on my statements. This is very disappointing and it feels like a scam especially because other people are having problems. Do better!
EG
Expert
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110.2K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmira
Official Employee
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4.1K Messages
2 years ago
Hello @user_25e440 thanks for taking the time to reach out to our Digital Care Team. We value you being a customer with us and my team is here to help. We would be more than happy to further look into this gift card concern for you. Please send us a Direct Message to better assist.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
(edited)
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jpetitti36
Visitor
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2 Messages
2 years ago
Same thing happened to00 me. I was told if I signed up for mobile service with my Inernet I would get a $500 visa gift card and then told that was never a thing and now I'm stuck with their mobile service, I don't even use.
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