Visitor
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3 Messages
Where is my Getting Started Kit?
I'm moving from NJ to PA next week; closest store is in Exton. On July 24th I called to start service there effective August 7th and requested a Getting Started kit. I was under the impression I could pick one up at any Xfinity store. This has proved incorrect. My local store said it would probably have been shipped to the Exton retail location. Here it is three days before it's needed and I've received NO information on its whereabouts... whether it's at Exton, was shipped to my new address instead, was shipped to my old address.... crickets. Searched for some secret way to call a store directly... nope. And the 1-800 number has a wait time approaching an hour. HELP! I just at minimum want confirmation as to where (if anywhere!) the kit is going, and if to the Exton store, will it be ready for me to pick up Saturday morning after a two hour drive to get there. Is this too much to ask??
XfinityJamesC
Official Employee
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2.8K Messages
8 months ago
Greetings, @Unusual_Suspect! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your Getting Started Kit. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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