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user_65afce
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Wednesday, August 2nd, 2023 12:58 AM

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Where is my free flex box that comes with starting Xfinity internet service?

I just started my xfinity internet service and checked the box to receive my “free” flex box aside from the $15 activation fee. 

when I went to the store to pick up my self-install kit, all I got was my gateway. 

am I supposed to get my flex box in the mail?  Or were they supposed to give me one at the store?  The parking is terrible so I am hoping to not have to go back in personally for something if they were supposed to hand it to me. 

thanks!

Question

 • 

Updated 

2 years ago

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Accepted Solution

XfinityRichard

Official Employee

 • 

1.9K Messages

2 years ago

Hi there, @@user_65afce ! Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I'm so sorry that you have not received your Flexbox. I can most definitely check your account to see if it has been shipped, If not I'll get one sent out to you. Please be assured you reached the right person to assist you. Can you please DM me your first and last name along with your full-service address so that I can assist you further?

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

 

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