Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_zr6tnp
1st Topic
1st Reply
1st Accepted Solution

4 Messages

Thursday, July 25th, 2024 8:35 PM

where is my $200 visa gift/prepaid card?

I am writing to inquire about the status of my promotion gift card that I was supposed to receive after three months of joining Xfinity internet. I joined Xfinity internet in late February / early March of this year and I was informed that I would receive a $200 gift card as part of the promotion. However, I have yet to receive the gift card and I was hoping you could provide me with an update on its status.

I have been a loyal customer of Xfinity and have been satisfied with the internet service so far. However, I was disappointed to find out that I have not received the gift card that was promised to me as part of the promotion. I hope you can understand my concern and provide me with a resolution. Thank you.

Question

 • 

Updated 

3 months ago

56

2

0

Was this helpful?

Accepted Solution

user_zr6tnp

4 Messages

3 months ago

Sending a DM to Xfinity Support and solving the issue from there was able to resolve this problem. Thanks

0

0

XfinityRay

Official Employee

 • 

2.2K Messages

3 months ago

Good afternoon, user_zr6tnp! Thanks for reaching out about the $200 prepaid card. Have you already checked the Xfinity Incentive Tracker for the card? That will show details about the card if there is one associated with your package. 

 

3

0

user_zr6tnp

4 Messages

I've checked it numerous times and it says a record cannot be found. It has been over 90 days since signing up.

Btw, that tracker specifies "cable account number" however I am an Xfinity Internet (only) customer.

Like

Reply

3 months ago

0

XfinityRay

Official Employee

 • 

2.2K Messages

That is considered a cable account number, user_zr6tnp from our origins as a cable company. You are viewing the correct website. I appreciate you taking that step and letting me know what it shows. That is reflecting that there is no card associated with your package which is why it has not arrived yet. If it was there, but you did not qualify for the card during the 90 <Edited: Spelling> day period, it will show up there and tell you the reason. Let me look at your account so I can research this further.

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 months ago

0

user_zr6tnp

4 Messages

Sending a direct message now

Like

Reply

3 months ago

0

forum icon

New to the Community?

Start Here