@user_gvs76b 

I am writing to inquire about the status of my promotion gift card that I was supposed to receive after three months of joining Xfinity internet. I joined Xfinity internet in March of this year and I was informed that I would receive a $200 gift card as part of the promotion. However, I have yet to receive the gift card and I was hoping you could provide me with an update on its status.

I have been a loyal customer of Xfinity and have been satisfied with the internet service so far. However, I was disappointed to find out that I have not received the gift card that was promised to me as part of the promotion. I hope you can understand my concern and provide me with a resolution. Thank you.

Hey there user_gvs76b. In a situation like this I would need some additional information. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

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