Where Is Customer Support??

Hi there! Thanks for laying this out. I can understand how disruptive this has been as someone who also works from home, especially since reliable internet is critical for your work. After 20+ years of mostly stable service, it’s understandably frustrating to see things go downhill immediately after work was done in the area. I’m sorry this has been your experience, and I appreciate you for your loyalty. I also agree that AI tools don’t always handle complex or intermittent issues well, and I appreciate you taking the time to reach out here. You are being heard by a real person. Over social media, we are a team of experts who specialize in resolving internet service issues. We can help. To help narrow this down, I’d like to ask: if you run an Internet Health Test through the Xfinity app (the same one outlined here), what results does it show for you? In particular, does it report intermittent connectivity, signal issues, or trouble communicating with the modem? Those results can help us determine whether the recent “area improvement” work may have affected signal levels or the line serving your location and guide next steps more effectively. Once we review that, we can make sure this is properly reviewed and decide whether a technician visit is needed to stabilize your service. I understand the urgency, and the goal here is to get you back to a consistent, reliable connection and not to let this drag on.