Where has the Care gone in Xfinity CARE?

@user_xy9on9 

I received an offer for a faster connection speed on my existing Xfinity account.  But I'm unable to connect to a person who can assure me that the offer is valid.

How did you receive the offer?  Through email?  Through snail mail?

@user_xy9on9

I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message