Visitor
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2 Messages
Where do I go to check on the status of an existing ticket?
Where do I go to check on the status of an existing ticket? It's been almost 24 hours
Visitor
•
2 Messages
Where do I go to check on the status of an existing ticket? It's been almost 24 hours
CCAlisha
Problem Solver
•
571 Messages
1 year ago
Hi, user_787cce I would be happy to look into the status of your ticket. Depending on the reason for the ticket, the timeline will vary. Please send us a DM with your full name and address to get started.
To send a Direct Message:
Ensure you are logged in
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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