Where do I go to check on the status of an existing ticket?

Hi there, @user_6a9fc5, thank you for taking the time to reach out to us through our Xfinity Forums! I understand you are interested in review the status of an existing ticket. Please rest assured you have reached the right team! Please send us a direct message with your full name, service address and ticket number. 

Here's the detailed steps to direct message us: 

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon (upper right corner of this page)

 • Click the "New message" (pencil and paper) icon

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

 • Type your message in the text area near the bottom of the window

 • Press Enter to send your message