Visitor
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4 Messages
where do i get my support transcrips
I'm officially requesting all support transcripts from for my account starting the 21 until now. I am done playing with you people i have been loyal forgiving and even seared people towards xfinty mobile for 10 years to be treated like trash and having my integrity questioned every day for the last week . no more i will not stand for that from any one else in my life why dose you company think they can do it. [Edited: "Inflammatory"]
XfinityJon
Official Employee
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188 Messages
4 days ago
Good evening user_g77hjd. I can assure you we certainly do not want you to feel this way. I would be happy to look into this further for you. If you are in need of transcripts that would need to be requested by a legal adviser. If you would like me to assist further, I would be happy to help.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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EG
Expert
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110.7K Messages
3 days ago
The concern is not "Community Knowledge Base" related............ Topic moved here to the proper help section.
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