Good evening @user_bu19oo. Can you send us a direct message with some more details about your issue? Thanks!
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
Sorry for the delay, @user_bu19oo! We did receive your Direct Message, but you caught us outside our available hours. We appreciate you waiting for us to become available once again. As a reminder, please avoid posting multiple posts about the same inquiry. We've merged your two posts at this time to help us keep track of the request, and I will happily respond to you via Direct Message momentarily. Thanks again for your patience!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityRaf
Official Employee
•
865 Messages
1 year ago
Good evening @user_bu19oo. Can you send us a direct message with some more details about your issue? Thanks!
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_bu19oo
3 Messages
1 year ago
I got a support ticket from your physical stores and would like to check on it.
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