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riffwraith2
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Conversationalist

Contributor

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62 Messages

Friday, July 21st, 2023 1:02 AM

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Where do I file a complaint about a customer support rep?

Hi

Just had a bad experience on the phone. The call was going fine, the rep put me on hold to finish processing the order, and several minutes later, he comes back on the phone and starts speaking to me in Bangali. I said, what's gong on here? He continues speaking to me in Bangali. I then asked if he spoke English, and he replied with a "yes". I asked what happened to the Comcast rep, and I was told that I was calling some Spanish something or other.

Where do I file a complaint about this rep?

Question

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Updated 

2 years ago

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XfinityRichard

Official Employee

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1.8K Messages

2 years ago

Hi there, @riffwraith2 ! Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I'm very sorry for the experience you had with our customer service team. Please be assured you reached the right person to assist you. Can you please DM me your first and last name along with your full-service address so that I can assist you further?

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

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riffwraith2

Contributor

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62 Messages

2 years ago

Just sent a message - ty

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