Visitor
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5 Messages
Where did my benefits go?
I redeemed two benefits today and more in weeks past but when I go to my membership page it shows I have never redeemed a benefit. Why is that and can someone please retrieve them back for me?
Visitor
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5 Messages
I redeemed two benefits today and more in weeks past but when I go to my membership page it shows I have never redeemed a benefit. Why is that and can someone please retrieve them back for me?
XfinityJamesC
Official Employee
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3.1K Messages
6 hours ago
Greetings, @user_0ss3ru! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your Xfinity Membership benefits. You have definitely come to the right place for assistance.
Can you please tell me a little more about what's happening? Are you not able to see your redemption history, or was there a specific redemption that you needed to access? Have you already tried using a different device or a different browser to see if this was happening universally?
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user_n8smea
Contributor
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28 Messages
3 hours ago
Another forum thread with about a dozen users reporting the same issues:
https://forums.xfinity.com/conversations/customer-service/bookshelf-code-invalid-through-rewards/6a7ded26624e538bcc691b3f
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