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user_0ss3ru
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Thursday, August 13th, 2026 4:34 PM

Where did my benefits go?

I redeemed two benefits today and more in weeks past but when I go to my membership page it shows I have never redeemed a benefit. Why is that and can someone please retrieve them back for me?

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XfinityJamesC

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4 hours ago

Greetings, @user_0ss3ru! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your Xfinity Membership benefits. You have definitely come to the right place for assistance.

 

Can you please tell me a little more about what's happening? Are you not able to see your redemption history, or was there a specific redemption that you needed to access? Have you already tried using a different device or a different browser to see if this was happening universally?

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user_0ss3ru

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Every Thursday i log on to redeem benefits. Today I redeemed to but when I went back later to use one(the Amazon one) my redeemed benefits are all gone and this is what it states:

You haven't claimed any benefits yet. When you do, the most recent will appear here.

That is totally wrong! What happened?

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4 hours ago

MNmama16

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17 Messages

I was just coming here to see what was wrong because the exact same thing has happened to me

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4 hours ago

XfinityJamesC

Official Employee

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3.1K Messages

Thank you for clarifying, @user_0ss3ru. I can definitely see how that would be frustrating. Let's make sure everything is set up correctly in the system. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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4 hours ago

MNmama16

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17 Messages

Benefits were there last night when I checked because I was looking something up and today they’re all gone including the Xfinity bookshelf one that I claimed today 

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4 hours ago

user_0ss3ru

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5 Messages

@XfinityJamesC​ Ssems this problem is system wide?

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4 hours ago

user_n8smea

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28 Messages

1 hour ago

Another forum thread with about a dozen users reporting the same issues:

https://forums.xfinity.com/conversations/customer-service/bookshelf-code-invalid-through-rewards/6a7ded26624e538bcc691b3f

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