where can i speak with a member of customer service and not the service where you call in

@user_d7cc86 Hello and good afternoon. Thanks for sending a message. We appreciate it a ton, and are happy you thought of us to assist. We are a great team of experts and members you can count on anytime. During the week or even on the weekends. Speaking of the weekend, do you have any fun plans, or just relaxing? I am ready for the fall weather. That is the best time for yard work and fun outside. Hope you had a nice day so far staying cool and out of the heat. I am happy to see you are taking advantage of the amazing help here. I know how important it is to get the best service asap. Just like the Xfinity app. It is the best resource to manage the account and service online. It is my favorite as I can check the monthly statements, and also pause the wifi for dinner time. That ensures the kids come to eat, and that makes me very happy. Here is a link that I found for you to make it easy and download the Xfinity app https://www.xfinity.com/apps. Download it now so you have the power of Xfinity at your fingertips. Tell me because we want to know and it is important to us, how is everything, and how are you? I want you to know, that Xfinity has made it very easy to pay your bill. Besides sending a check to the address on the monthly statement, we have added all the ways to submit direct payments safely here https://www.xfinity.com/support/articles/pay-your-bill-echat. That helps keep the several options in one place, making the option of choosing the best one a breeze. My favorite is autopay, as I can get the maximum discount for using my bank account, and it takes care of the payments automatically every month. That grants me peace of mind, and I manage all the statements or view them online through the Xfinity app. It's a great service and stress free combination for me.