Hello @user_f8ukj3, and thank you for posting on our Xfinity Community Forum! You've come to the right place for help.
We'd be happy to look into this with you. To better understand the situation, may I ask what the equipment order was for?
In the meantime, according to our support resources, you can find tracking information for your equipment order in the shipping confirmation email sent by Xfinity. That email includes a UPS or FedEx tracking number that you can click to view the latest shipping status directly on the carrier's website. If you haven't seen the email, please check your junk or spam folder as well, just in case it was filtered there.
Latoque
Expert
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30K Messages
14 hours ago
Moved from Email forum
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XfinityMelinda
Official Employee
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335 Messages
11 hours ago
Hello @user_f8ukj3, and thank you for posting on our Xfinity Community Forum! You've come to the right place for help.
We'd be happy to look into this with you. To better understand the situation, may I ask what the equipment order was for?
In the meantime, according to our support resources, you can find tracking information for your equipment order in the shipping confirmation email sent by Xfinity. That email includes a UPS or FedEx tracking number that you can click to view the latest shipping status directly on the carrier's website. If you haven't seen the email, please check your junk or spam folder as well, just in case it was filtered there.
You can find more information here: Track Your Xfinity Equipment Order.
Please let us know what equipment you ordered, and we'll be happy to help further!
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