Where can I find CLEAR pricing info for new packages and/or rates?

My legacy package (Super+ More) is up next month and I'm set to see a price increase of $50 a month. So I tried to see what other packages are included. When I log in and try to look at the options, all I get is a page that says Sorry and I have to call in. See attached.

I called in and waited 25 minutes to get a rep. He did his best to be helpful, but only he could adjust things to get a price. I couldn't make trade-offs myself and see what options were available to me. He was incredibly patient with me but in the end, it was a frustrating experience. He was trying to help but couldn't because I didn't know where or if I could save money.

Where can I find CLEAR pricing? Are there any new packages? It is unclear what the price on my 2 mobile lines will be. Where can I find information so that I can make an informed decision on what I am ordering?

Responses

XfinityAldrik

Official Employee

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1.9K Messages

1 year ago

Good afternoon @Rick11629! When signed up for a legacy package such as the Super+ More it is recommended to have a specialist compare your package to our current package to help avoid losing any important channels. Once you’re signed up with a current package you should be able to use our awesome plan builder site to see what offers are available.

Your Xfinity Mobile services are separated from your other residential services. Make changes to our cable, internet, home phone, and home security services does not impact Xfinity Mobile services.

Could you please send our team a direct message with your full name and full address? Our team can most definitely assist with comparing our options. To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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Rick11629

Contributor

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59 Messages

Thank for replying. I'll send the email you requested.

As prep for that, let me see if I understand you correctly.

- You want me to work with a specialist who has access to all the line up and rate sheets.

- I cannot see what options are available to me unless I simply sign up with a new plan. Then I can change it.

- My $10 mobile discount will be disappearing now because of the separate billing.

Is that correct?

1 year ago

0

XfinityAldrik

Official Employee

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1.9K Messages

Our team has access to our current promotions and can certainly see what options we have available @Rick11629. It is no problem at all for us to further clarify the services includes with our current bundles.

When signed up for a legacy “grandfathered” promotion, it can often cause issues with trying to make changes to your services online. After signing up for a current package, the error message should go away on the website.

If there are Xfinity Mobile Multi-product discounts on your non-mobile services, those discounts will be linked to the last promotion you signed up for. Sometimes those discounts are not impacted by signing up for a new promotion, however, we will need to review the promotional details of your previous order summary to determine that.

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1 year ago

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Rick11629

Contributor

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59 Messages

Why can't I look at the information here?

https://www.xfinity.com/learn/channel-lineup-bundles

I cannot see what channels are included in the CHOICE, POPULAR or ULTIMATE.

How can I choose when I can't see what each line up includes?

Verizon makes it a lot easier. Can't I see something like this?

1 year ago

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XfinityAldrik

Official Employee

•

1.9K Messages

Thank you for sharing that link @Rick11629! When entering your address and selecting “Find My Channels”, you will be brought to a screen that has the options to Sign in, Transfer Account, and View Deals. Similar to the issue when trying to make changes to your services, clicking on the Sign In option will likely have issues when the site tries to compare your channel lineup no longer offered to our current channel lineups.

I recommend selecting “View Deals” as a temporary solution. This will take you to a list similar to your screenshot from Verizon.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

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Rick11629

Contributor

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59 Messages

The link to your line-up is blank. Clicking on full line up just reloads the page. I see nothing and it is the same in different browsers.

1 year ago

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Rick11629

Contributor

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59 Messages

1 year ago

This is NOT solved. I keep getting the run around in DM's.

0

Customer Service

Rick11629

Where can I find CLEAR pricing info for new packages and/or rates?

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