Visitor
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3 Messages
Where can I email a complaint
And please do not tell me to use the DM feature located next to the bell. It's not there.
Beginning on 3/23/26, I have received text messages from Xfinity Assistant, telling me my service will be down to "enhance the network in my neighborhood." Since that date, I have experienced the following outages:
3/23 down at 10:04a, back on at 11:23a
3/26 down at 10:39a, back on at 11:46a
4/5 down at 10:16a, back on at 11:28a
4/6 down at 3:29p, back on at 4:44p
4/7 down at 12:11p, back on at 1:22p
4/12 down at 8:08a, back on at 2:36p
4/28 down at 8:39a, back on at 12:13p
5/13 down at 9:37p - experienced 3 hours down
5/14 down at 6:15a, back on at 2:30p
today, 5/15 down at 5:15a, and it's shortly after noon (CDT) and it's still down.
I am not seeing any enhancements. None, zip, nada, zilch.
I want an explanation of 1) just what are the enhancements, and 2) how much longer I'm going to have to operate my home based business on my mobile hotspot? I only have 10G of data on my phone account.
EG
Expert
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117.9K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasA
Official Employee
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3.5K Messages
1 hour ago
We’re actively working to enhance the Xfinity network to bring you faster, more powerful, and more reliable Internet. These upgrades are designed to better support everything you rely on—so you can do more, stay connected, and enjoy what matters most. In the coming months, these improvements will help enable multigigabit upload and download speeds to meet both today’s needs and what’s ahead.
As we complete this important work, there may be temporary service interruptions in your area. I completely understand how inconvenient that can be, and we truly appreciate your patience while we make these upgrades. Our teams work as efficiently as possible and typically aim to complete the work.
To help you stay informed, we can send real-time text alerts about the work in your area. You’ll receive a notification the day before improvements begin, updates during the process, and a confirmation once your services have been fully restored. If you haven’t already, please be sure to add your preferred mobile number to your account so we can keep you updated every step of the way.
During the interruption, your equipment and services will be temporarily offline. Depending on your setup, services like professional monitoring may switch to a cellular backup. Once everything is complete, restarting your gateway can help get you back online quickly if needed. You can also check your service status at any time through the Xfinity and/or Comcast Business status tools.
For more details about these network enhancements, you can visit: https://www.xfinity.com/network
We know how important your connection is, and our team is here for you every step of the way. I also wanted to share the new Xfinity Mobile plans include unlimited data and maybe a good fit for you. Check it out here. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. This is just a heads-up for next time, and I look forward to helping out here. Please don’t hesitate to reach out if you have any questions—we’re always happy to help.
- XfinityThomasA
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