1 Message
Where are the LIVE REPRESENTATIVES?????
Whoever made the decision to ONLY allow customers to “chat” (jits a total joke) with the automated system made a huge mistake!!! I am livid !! There is no live person chatting with you and the options are NOT HELPFUL!!! At this point I am considering canceling my service for this reason.
I have overpaid my bill and there is NO ONE to talk to about this . I need a question answered that the “chat bot” can’t answer!!!!!!!! You used to be able to get live technical support … not anymore. I AM DONE!!
XfinityLinda
Official Employee
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2.3K Messages
2 years ago
Thank you for connecting with us here in our community, @user_k7p5ze. We are sorry to hear your experience has not been the best. We can help you with your billing concerns. To get started, please send us a Direct Message with your name and address. We look forward to your reply.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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user_3fulna
1 Message
2 years ago
What’s wrong with comcast I have been trying to get some one to answer my question all day
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