Visitor
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2 Messages
Where are the humans.... I need support and am being fraudulently charged.
No email, no HUMAN to chat with, phone wait is over 2hrs (I gave up at that point) and no call back from the requested/scheduled times on the phone. I am so frustrated with this company. Do not give the link I am seeing provided on other posts, because it leads to an error (404) page. Xfinity seems to be doing everything in their power to NOT have to answer to their customers. I assume that's because of things like how my account was changed without my authorization, and I am being charged more per month, as well as a "fee?" UNACCEPTABLE.
I am trying to send an email to keep documentation for both of our sakes, but at this point I'm just more frustrated because I can't even try to figure out the situation with customer support. This is ridiculous. Xfinity, provide an email where I can reach a supervisor, please. No other replies, please. SUPERVISOR EMAIL only. Thank you.
EG
Expert
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110.1K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarcus
Official Employee
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1.4K Messages
2 years ago
@AbbyQ89, Hello and thank you for taking the time to reach out to us using the Xfinity Forum. It sounds like you have had quite the difficulty getting an issue addressed, but we would be happy to aid you in getting things resolved. We do have live agents via chat and over the phone, but let's get a better idea of what exactly the issue at hand is to know how to properly go about getting you the assistance you need. Can you please clarify why you are attempting to send over an email as well as who you are attempting to send the email too? We would need this information to properly direct you.
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