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user_ljbdrw
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10 Messages

09/16/2026 2:26 PM

Where are my sports channels?

I watch NFL and MLB channels on Monday and now it's Wednesday and I am getting  an error code message, as if they are not available.  Did they move these channels to a different  tier, without  notification, not a surprise, to make us pay more?

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6 hours ago

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XfinityPaula

Official Employee

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2.3K Messages

2 days ago

 

user_ljbdrw Hello there! Thanks for reporting the trouble with the NFL and MLB channels. I'm sorry for the error message. I am not showing that any channels have been moved or changed. I would love to help out and make sure you can access them again. What error message are you receiving? 

 

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user_ljbdrw

10 Messages

XRE-03121 is the message code I am receiving

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2 days ago

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XfinityRichard

Official Employee

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3.7K Messages

Thank you for that error code, @user_ljbdrw . Let's troubleshoot this issue deeper. Can you please DM me your full first and last name along with your full service address so that I can assist you further.

 

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• Press Enter to send your message
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2 days ago

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XfinityThomasA

Official Employee

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3.9K Messages

6 hours ago

 

user_ljbdrw - Thank you for letting us know this issue was resolved when a reset signal was sent to reset all channels. As a quick reminder you customers can complete this step using the Xfinity app to troubleshoot. If anything more does come up please create a new post and our team will be happy to help.

 

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