Where are my sports channels?

I watch NFL and MLB channels on Monday and now it's Wednesday and I am getting an error code message, as if they are not available. Did they move these channels to a different tier, without notification, not a surprise, to make us pay more?

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XfinityPaula

Official Employee

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2.3K Messages

5 hours ago

user_ljbdrw Hello there! Thanks for reporting the trouble with the NFL and MLB channels. I'm sorry for the error message. I am not showing that any channels have been moved or changed. I would love to help out and make sure you can access them again. What error message are you receiving?

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user_ljbdrw

9 Messages

XRE-03121 is the message code I am receiving

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5 hours ago

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XfinityRichard

Official Employee

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3.7K Messages

Thank you for that error code, @user_ljbdrw . Let's troubleshoot this issue deeper. Can you please DM me your full first and last name along with your full service address so that I can assist you further.

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5 hours ago

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Customer Service

user_ljbdrw

Where are my sports channels?

XfinityPaula

user_ljbdrw

XfinityRichard

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