When will Xfinity phone support agents get better training and tools?

Just had the worst experience the past 24 hours getting Xfinity internet support.  Had an outage, and so I called in. Highlights of the bad experience included:

1) Talked to 4 different reps in the past 24 hours - all pretty much equally bad

2) Lied to on almost every conversation - they just make up stuff to try to close out the call.  I was told the outage was just me, then it was a "very large area", then it was all the customers on my street, then it was just me again - they story kept changing (looking on the app, the outage was just me the whole time).  I was told field engineers were already in the area already fixing the problem - 10 minutes after the start of the outage -- a truck roll around here is 30 minutes minimum.  Later in the call, the earliest a technician could get to my house was 48 hours later.  Today I was told that the problem was my modem was "very old"... how old I ask?... very old.. I pressed... then 4 years they said, they said I should just take it into any xfinity for a free replacement. Oh wait, then they finally realized I provided my own modem - and they can't actually tell how old it is, but it is still 'very old' and needs to be replaced. It is actually less than 3 years old.

3) When I would ask for a supervisor, it was always a 30+ minute wait so maybe they could call me back... and when I did opt to wait instead, then 10 minutes later they would "transfer" me, but the call would just drop. 

In all cases they were reading off scripts, and seemed to have no understanding of even the basics of networking or how to get anything fixed.  In trying to make me "feel good" that they were working on the problem and would have it fixed soon, they consistently just make up lies and half-truths to cover the fact that they really have virtually zero training and very few tools with which to actually do remote tech support to do a simple reset of an internet link.