1 Message
When will Xfinity Honor My Credit?
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I had a special student offer with Xfinity Internet in September 2024. The sales rep told me a $300 cash back would be applied to my account after 3 months of use. But until now I don’t have anything. I contacted Xfinity live agent on the app on February 12 and agent Sharad said he they would send an email to me with next steps. I asked if I could stay in chat until I successfully receive it but was refused. Today February 21 I contacted live agent again and my conversation was ended without my consent. After all these frustrations I have, I would like my question to be answered: Can I get my cash back, please?
XfinityAngie
Official Employee
•
2.5K Messages
1 year ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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