Monday, September 18th, 2023 10:26 PM

When will the X1 box be available in my area?L

I live in Dunnellon, Fl  Zip Code 34432 and my current cable box no longer supports On Demand, however the X1 box is not available in my area.  I am paying for service that I no longer can get.  Any suggestions would be greatly appreciated.

Official Employee


604 Messages

11 days ago

Hello @user_66cdc4

Appreciate you getting us in the loop to help. We can take look at area and see what might have been impacting X1. Rest assured, we will get this figured out. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

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