1 Message
When will my xfinity getting started kit arrive?
My start date for internet service is in 5 days. When can I expect my getting started kit to arrive? Haven't heard any updates since ordering service last week. Thanks.
1 Message
My start date for internet service is in 5 days. When can I expect my getting started kit to arrive? Haven't heard any updates since ordering service last week. Thanks.
XfinityJoe
Official Employee
•
760 Messages
2 years ago
Please send us a private message with as much information as possible (pictures are helpful too, if you can), using the below instructions:
(Full credit to @BruceW for this excellent explanation!)
"Search for Xfinity Support" won't work. To send a "Peer to peer" / "Private chat message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon or https://comca.st/3wjbsKk
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://comca.st/2Uwyujs for an example.
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