1 Message
When will my service return
Service went out last night. All etas of expected fixes have stopped. The only local store is closed because they don't have service. Their doors have a sign posted saying no expected return of service.
1 Message
Service went out last night. All etas of expected fixes have stopped. The only local store is closed because they don't have service. Their doors have a sign posted saying no expected return of service.
XfinityAmira
Official Employee
•
4.1K Messages
21 days ago
Hello user_u9s637, thanks for taking the time to reach out to Xfinity on our Community Forum. We value you being a customer with us, and I am sorry to hear about the ongoing service interruption you're experiencing. I certainly know the importance of getting services back up and running as soon as possible, so we appreciate your patience while our techs work to do so. My team would be more than happy to double-check if we have any more information regarding when services will be restored. To better look into this for you, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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