Visitor
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1 Message
WHEN, will my line get buried?
I understand the winter delays but I got your service in mid January and here we are in May and nothing. I have called multiple times to useless agents. I have been lied to. Ignored by my original sales rep. I feel like I have gotten suckered into a nightmare company. The customer service is horrible.
A deer forced the line layer to redo my line cause a deer damged it. Try doing lawmwork!
Can we please bury my line!??
XfinityThomasC
Official Employee
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3.4K Messages
2 hours ago
Hello, @user_izkbtl my apologies for the delay as we move out of winter hold and begin to complete line burials. I know the sun is out, and you want your home to look its best. There will be a backlog of work that needs to be completed. I would like to review your account to see where we are in the process. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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