Visitor
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1 Message
When will my line be buried?
My service was hooked up over a month ago and my line has not been buried. I'm worried about cutting it with my lawn mower. Thank you.
Visitor
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1 Message
My service was hooked up over a month ago and my line has not been buried. I'm worried about cutting it with my lawn mower. Thank you.
XfinitySean
Official Employee
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618 Messages
2 hours ago
Hey there user_9gmkce, we appreciate you taking the time to post here on our community forums! I'd be a little concerned about cutting accidentally cutting the line too, so I can fully understand wanting it buried as soon as possible. Our team can definitely get the ball rolling to ensure that line is buried! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!
Here are detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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