When will my equipment get mailed?

Question

I just signed up for my WiFi service over the chat option. I mentioned having my modem mailed to me. I am not seeing a way to know when my motel will be mailed and when I asked the chat, they did not tell me. What should I look for in the app or my email for tracking my equipment?

EG · Answer

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityThomasD · Answer

user_bcf3eg Thanks for creating a post and for having us in your home! Was the service set to start as soon as possible, or is it set for a future date? I ask since you should receive an email confirmation with the shipping tracking information (once it's available), and the equipment wouldn't be shipped until a few days prior to the expected start date.

Customer Service

user_bcf3eg

When will my equipment get mailed?

EG

XfinityThomasD

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