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user_9gjdu9
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11/09/2026 6:35 PM

when will my cable wire be buried??? 34117

Florida  Power and light have buried the electric wires, they are here today to remove poles.

They are [Edited: "Language"] off XFINITY still has not buried the WI-FI cable.

When will this be done???? 

[Edited: "Personal Information"]

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user_9gjdu9

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1 hour ago

When will my  XFINITY Cable be buried??????

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XfinityDemetrise

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user_9gjdu9 Hi there.  Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist.  Have you recently had a tech out to your home?  If so, did they set any expectations with the exposed line in your yard?

 

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23 minutes ago

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user_9gjdu9

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No XFINITY personnel have been in our area,

Florida Power and Light is  waiting for them

to bury the Cable lines so they can remove the

poles.  Literally waiting out in the street.

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19 minutes ago

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XfinityDemetrise

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user_9gjdu9 I'll be happy to take a closer look at this for you.  To do so, please follow the steps below to send a direct message. 
 

How to Send Us a Direct Message:

1.  Click "Sign In" if necessary.

2.  Click the "Direct Messaging" icon.

3.  Click the "Start new conversation" (pencil and paper) icon.

4.  In the "To:" line, type "Xfinity Support".

5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6.  A "Xfinity Support" graphic will replace the "To:" line.

7.  Type your message in the text area near the bottom of the window.

8.  Press Enter to send it.

 

How to: Direct messaging within the forum | Xfinity Community Forum

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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17 minutes ago

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