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user_bixln1
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2 Messages

Monday, July 6th, 2026 8:59 PM

When will internet service be restored?

Can’t get a human on the phone. Am I surprised? No! I understand we cannot control the weather or outages from weather. What we can control is having humans answer the phone and customers questions. I’m so over this ridiculous robot loop. I need to speak to a person.

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14 hours ago

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XfinityEva

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2.5K Messages

14 hours ago

@user_bixln1 We understand it can be very frustrating waiting for an interruption to be cleared and service to be restored. Please check out these resources to stay better informed and up-to-date. 

 

https://www.xfinity.com/support/articles/check-service-outage

 

We recommend the Xfinity App for staying up to date with the notifications: 

 

You can tap View outage details to see the information below:

  • A brief description of the outage and what you can expect.
  • The outage type and its cause.
  • The estimated time to fix the outage and status of repairs (if applicable).

You will also be able to sign up for text notifications on the interruption. Please let me know if you have additional questions. 

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