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user_qxd8xe
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Thursday, September 18th, 2025

When will I receive my order?

I ordered security cameras around the eighth of this month and still have not received them. When will I receive this order?

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3 hours ago

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XfinityAlfonso

Official Employee

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2K Messages

5 hours ago

Hello user_qxd8xe thanks so much for taking the time to reach us here via our Xfinity Forums! When placing orders online, you select a date when you want the devices to arrive, and our shipping is based on that(3-5 business day free standard shipping). We'll also send a confirmation email with the tracking information. Did you receive that confirmation after you completed the order? 

 

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user_qxd8xe

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I don’t recall selecting a date. And I did receive a confirmation email. 

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4 hours ago

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XfinityAlfonso

Official Employee

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2K Messages

That is good, that means the order was processed successfully. We'd love to take a closer look to see what happening and ensure you receive your Xfinity Home equipment. 

 

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

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3 hours ago

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