Visitor
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1 Message
When will I receive my order details?
I ordered the start up package last night for “same day” (next day) delivery, meaning I should receive my order today. However, I am yet to receive confirmation of my order or any tracking information. When can I expect these things?
EG
Expert
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120.1K Messages
48 minutes ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaul
Official Employee
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3K Messages
46 minutes ago
Hello, @user_ceo4tp. Thank you for making us aware that you haven't received a confirmation notification for your order. I would be more than happy to review your information to see what's going on. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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