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user_xm2baq
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Monday, April 20th, 2026 2:08 AM

When will I receive my equipment?

I am writing to inquire on when the new router I ordered from XFinity will ship and be delivered to my place. I completed the process of ordering a new plan and received confirmation of my order on April 2nd, but I haven't received a shipping update or any information related to the equipment shipping at all. If I can receive assistance with this issue, I would really appreciate it.

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2 hours ago

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XfinityAbby

Official Employee

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812 Messages

2 hours ago

Hello @user_xm2baq thank you for reaching out on out community forum. I know how important it is to make sure you get your equipment to start your services on time. I would love to help and take a look at your account. 

Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

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