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When will I get an email confirming my router will ship?
I ordered Xfinity yesterday. I got an email saying "If you ordered a Getting Started Kit, we'll send an additional email to let you know when your equipment has shipped". How long does this usually take? I haven't received anything about my equipment shipping. Can I pick up a router at my local Xfinity and skip the wait?
EG
Expert
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106.6K Messages
14 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJamesC
Official Employee
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1.6K Messages
13 days ago
Greetings, @MikeSap! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your pending service order. You have definitely come to the right place for assistance.
If you requested shipping for your new equipment, the shipping notification should go our within 24 hours, unless you just created the order on Friday or Saturday. In that case, it will most likely go out on Monday. If you requested an in-store pickup, you can stop by and grab the equipment whenever you like.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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