U

Visitor

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4 Messages

Wed, Oct 27, 2021 8:15 PM

When will cable be restored???

I can’t reach anyone to give me answer to when will we have our cable, phone, and internet back!! It’s been over 6 hours!!!! Help!!!

Accepted Solution

Official Employee

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2.9K Messages

1 m ago

Hi, user_04b2db. It's upsetting to hear you're all out on all of your services. 6 hours is a long time! You're in the right place for support. Typically, our My Account app will show a banner-pop with any estimated time of repair on an interruption and another option is using this link here: https://comca.st/3nySVqY. If you check either of those options, are you showing an interruption declared in your area? 

(edited)

Visitor

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4 Messages

@XfinityMorgan  the problem is I don’t have internet either so I am unable to access certain websites. That’s why I came here. I have all the apps in my phone but it’s not allowing me to access them without WiFi.

Visitor

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4 Messages

No not answered because I don’t have access to to get the I fo and if you call they hang up saying they can’t help you cuz it’s an outage! Just looking for a time frame!!!!    

Official Employee

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153 Messages

Hello @user_04b2db! I'm so sorry to hear you're unable to use your awesome Xfinity My Account App or the online status center page! In this case, If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you and see if there is an ETA on when the interruption will be over! 

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Again

Expert

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26.7K Messages

1 m ago

Moved from the Accessiblity forum as this is not disability related.

@user_04b2db Please do not make multiple posts in more than one forum about the same issue as it's against the Acceptable Use Policy.  Thanks.

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