Visitor
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1 Message
When will cable be buried in my yard
Our underground cable line was cut >1 month ago and a temporary cable was placed. We are trying to find out when this will be buried? Unfortunately, customer service was unhelpful.
Visitor
•
1 Message
Our underground cable line was cut >1 month ago and a temporary cable was placed. We are trying to find out when this will be buried? Unfortunately, customer service was unhelpful.
XfinityRichard
Official Employee
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1.9K Messages
2 days ago
Hi there! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the trouble you are having trying to get your line buried. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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