5 Messages
When trying to redeem membership benefits I get "Sorry, you’re not eligible to redeem benefits"
I log into my primary account and when I try to redeem benefits or look at all of the benefits i get "Sorry, you’re not eligible to redeem benefits". I am a diamond member and this worked up until about a week ago. I have also emptied my cache. I spent about an hour on with support chat only to be told the issue is fixed. It is not fixed and they spent half that time trying to upsell me on service. The website has become extremely buggy in the past week.
XfinityAmira
Official Employee
•
5.1K Messages
1 hour ago
Hi user_s95f1l! Thanks for visiting and reaching out to our Xfinity Forum. We appreciate you being a customer with us, and my team is here to help. I am sorry to hear you're also running into this error when trying to redeem your rewards. This is a known issue that our backend team is aware of, and they have been working on a permanent fix.
In the meantime, can you try these steps and let us know if you are able to access it? We have had some users have success with this workaround.
Clear the cache and history in your browser.
Go to https://customer.xfinity.com/membership/history
Click on the "< Back" link.
Please let us know if it was successful!
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