When to expect network upgrades

Reaching out to the Xfinity Support team. Currently living in zip code 98387 and limited to 40Mbps upload. When can we expect a mid split or high split upgrade?

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XfinityMarcus

Official Employee

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1.7K Messages

5 months ago

user_3jqeu1 Your use of the Community Forums page is greatly appreciated. I understand that you would like to know about upgrades to the network in your area, specifically the mid-split validation which increased upload speeds. As of now a specific timeline for this is not available, however I can check if your location already has the upgrades provides if you'd like.

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user_3jqeu1

7 Messages

I've checked using the Xfinity website internet plans. Highest tier is is 1300/40 when building a plan. I just figured with Xfinity advertising the symmetrical speeds with the XB10 "coming in 2025" my neighborhood might see some upgrades soon.

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5 months ago

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user_3jqeu1

7 Messages

Unless the Xfinity site is not showing potential upload speeds because the 3rd party modem I'm using can't support those higher upload speeds?

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5 months ago

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XfinityRay

Official Employee

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3.1K Messages

You should see the faster speed show on the website, user_3jqeu1. if your address has been upgraded, you will also see the Gigabit X2 speed available.

We are continuing to work around the clock to get everyone upgraded. When your address is upgraded, you will get a notification about a week before to alert you to the work and that your service will be offline during this time. You get another during the work to let you know it is happening. Then the last one when it is completed letting you know the faster speeds are available.

Do you have any other questions for our team?

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5 months ago

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user_3jqeu1

7 Messages

I guess I’ll have just continue waiting for an upgrade

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5 months ago

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XfinityChristy

Official Employee

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2.2K Messages

user_3jqeu1 I understand the feeling of waiting for those upgrades. It's frustrating when you're looking forward to improvements.

While we don't have a timeline for the mid-split upgrades yet, would you still like me to check your address for any current options or localized improvements that might be available now? If so, please send me a Direct Message with your full name and address to get started.

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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5 months ago

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EG

Expert

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112.2K Messages

5 months ago

Concern moved here to the Customer Service help section.

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Customer Service

user_3jqeu1

When to expect network upgrades

XfinityMarcus

user_3jqeu1

user_3jqeu1

XfinityRay

user_3jqeu1

XfinityChristy

EG

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